Category Archives: outage

Simmons OneView outage 4/29-5/3

Due to the sale of Consumer Insights by Experian, Simmons OneView will be offline and inaccessible from 5pm CDT April 29th until approximately 11 am CDT May 3rd while the servers are physically moved.  UWRF will not have access to the system during this outage.

 

 

 

Access NewspaperARCHIVE outage

The Access NewspaperARCHIVE support team has confirmed a partial outage due to a server issue. They are anticipating the full collection to be available as early as Monday, April 4th.

Read more here: http://badgerlink.dpi.wi.gov/bulletin/2016/03/partial-outage-access-newspaperarchive

ProQuest database outage

ProQuest has scheduled an eight hour maintenance outage for March 12, 2016 starting at 9:00 PM.  Searching on the ProQuest platform will be non functional for:

ABI/INFORM
Environmental Sciences and Pollution Management‎
GenderWatch‎  information
GeoRef‎
Hoover’s Company Profiles‎  information
PILOTS: Published International Literature On Traumatic Stress‎
ProQuest Historical Newspapers: The New York Times‎
ProQuest Historical Newspapers: The Wall Street Journal‎
ProQuest Psychology Journals‎  i
PsycARTICLES‎
PsycINFO‎
Social Services Abstracts‎
Sociological Abstracts‎

Users will be able to use Search@UW during the time, but Proquest full text will not retrieve during the outage.

 

 

Library Databases and Journals off campus access restored.

12/10/2015

DoTS staff has resolved the off campus access issue.

From http://www.uwrf.edu/DoTS/

[Resolved] Library Databases and Journals Unavailable Off-campus
Last Updated 8:57AM 12/10/2015

From our checking, it appears all providers likely to be in use by students or employees at UWRF have picked up on this morning’s fix and the service is widely available again. If you continue to have problems after 10am Thursday morning, please contact DoTS for individual assistance with your situation. Thank you for your patience during this service interruption and we wish you best of luck with finals (whether taking them or giving them)!

12/9/2015

We have received and confirmed reports that many journals and databases available through the UWRF Library website are unavailable off-campus. People attempting to access these resources may be presented with an error in their web browser that the server is not found, or a similar message. DoTS staff are working to resolve this and will post updates at http://www.uwrf.edu/DoTS/. These resources are available to on-campus connections, including wireless users.

Library UW System Requests unavailable April 9-May 20

Due to a migration to a new library services platform, UW System Requests will be unavailable from April 9-May 20. Requests for materials not owned by or currently available at UWRFshould be made through Interlibrary Loan during this time period. Call the Circulation Desk at 3321 for more information.

Intermittent Failures and Slow Response Times: Journal A-Z, FindIt@UWRF and Citation Linker AGAIN!

Journal A-Z, FindIt@UWRF and Citation Linker continue to exhibit failures and slow response times.   The problem has been reported to the vendor and staff Madison  are doing everything possible to get this  resolved.

If you notice any of these services working poorly or failing please send an email to help us better document the failures.  The library apologizes for the continued inconvenience.

If you are unable to view full text, sign into to Search@UW and add the article to your e-Shelf for review once the issue is resolved.  Please call the Research Help Desk at 715.425.3343 if you need assistance using the e-Shelf.

Journal of Animal Science full text links from the Web of Science are failing for articles published in 2014

The full text linking between the Web of Science and the Journal of Animal Science is failing again.

Here is an example of the problem, Influence of Miles City Line 1 on the United States Hereford population,  the View Online tab in Search@UW and the FindIt@UWRF tab in the Web of Science will return “Not Found“.

The current workaround is to go directly to the Journal of Animal Science  and then input the article name. The full text will display.

References from Medline  or other databases behave as expected.

This problem seems limited to articles published in 2014.  Library staff has notified Thomson Reuters, the publisher, of the Web of Science.

10/8/2014 Update

Thomson Reuters responded:  The data change(s) that you have identified have been updated in our database. Please note while most data changes should be updated in the product within two to three weeks, some may take longer due to the type of data change requested and/or product update schedules.